RouteReach ("we," "our," or "us") respects your privacy and is committed to protecting the information you share while using our mobile app ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, or use RouteReach on iOS or Android devices. By using our App, you consent to the practices described in this policy.
1
Information We Collect
We collect information to provide, maintain, and improve RouteReach. This includes:
a. Personal Information
Name, email address, and phone number.
Account login credentials.
Payment or billing information if using optional in-app payments.
b. Location Information
Real-time GPS coordinates while your team is using the App.
Route history, timestamps, and placement confirmations for yard signs, postcards, and door hangers.
Location data is used only to provide live route tracking and campaign management, and is never sold.
c. Usage Data
Campaign activity and completion data.
Device information (device type, OS version, app version).
Interaction with app features (e.g., routes launched, items placed, team earnings).
d. Analytics & Performance Data
Aggregate data on app usage to help improve our services.
Information collected through third-party analytics tools (e.g., Firebase, Google Analytics).
2
How We Use Your Information
We use collected information to:
Provide, operate, and improve the App and its features.
Track marketing campaigns in real time.
Calculate earnings and performance of team members.
Communicate with users regarding campaigns, updates, and support.
Prevent fraud, abuse, or unauthorized access.
Analyze trends and generate reports for better decision-making.
3
Sharing Your Information
We do not sell your personal information.
We may share your information with:
Team Members & Administrators: Your account and campaign data, including location, is visible to invited team members within the App.
Service Providers: Third-party vendors who assist in app functionality (e.g., cloud storage, analytics, payment processing).
Legal Compliance: When required by law or to protect rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
4
Location Tracking
a. How We Track Location
RouteReach collects real-time GPS location data from team members while the app is in use.
Allows tracking of routes, campaign progress, and accurate earnings.
b. When Location Is Collected
Only while using the App, or with explicit consent for background tracking.
c. How Location Data Is Used
Live route mapping and campaign management.
Verification of marketing item placements.
Earnings calculation and team performance tracking.
Aggregate analytics (locations anonymized).
d. User Control
Users can enable or disable location tracking at any time in device settings.
Users may request deletion of location history by contacting support.
e. Sharing Location Data
Shared only with team members within the app and service providers assisting with app functionality.
Location data is never sold.
5
Your Rights & Choices
Access & Correction: View, update, or correct personal information in the App.
Opt-Out of Tracking: Disable location tracking or limit app permissions in device settings.
Data Deletion: Request deletion of your account and personal data by contacting support@routereach.app.
Marketing Communications: Unsubscribe from marketing emails or push notifications at any time.
6
Data Retention
We retain personal and campaign data for as long as necessary to provide services or as required by law. When no longer needed, we securely delete or anonymize your information.
7
Security
We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8
Children's Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it.
9
Third-Party Links
The App may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.
10
Updates to This Policy
We may update this Privacy Policy periodically. Users will be notified of material changes via the App or email. The "Effective Date" at the top reflects the last update.
11
Contact Us
For questions or concerns regarding this Privacy Policy or your personal information:
Have a privacy question?
Our team is happy to help with any questions about your data or this policy.